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Freight Damage Policy

Pauley Plastic's Freight Damage Policy:


We strive to provide our customers with the highest level of service and ensure that their freight arrives in excellent condition. However, it is important to note that our company is not responsible for damages that may occur during transportation by the freight carrier. We strongly advise our customers to carefully inspect their shipments upon delivery and follow the procedures outlined below in the event of any damages:


1. Thorough Inspection: It is crucial that customers thoroughly inspect their freight upon delivery. This includes checking for visible signs of damage to the packaging, such as dents, tears, or holes. It is recommended to open packages and inspect the contents for any concealed damages.


2. Notate Damages: In the unfortunate event of any damages, it is essential to immediately document them on the carrier's bill of lading or delivery receipt. Please ensure that any visible damages are clearly described, providing specific details whenever possible. This notation will serve as evidence of the damage incurred during transportation.


3. Photographs and Documentation: We encourage customers to take photographs of any visible damages as additional supporting evidence. Furthermore, it is beneficial to gather any relevant documents, such as delivery receipts, packing slips, and photographs, as they may be required for filing a claim with the freight carrier.


4. Contacting the Freight Carrier: Once damages have been notated and documented, customers should promptly contact Pauley Plastic who will in turn contact the freight carrier to report the issue. The carrier will provide instructions on the next steps, including initiating a claim if necessary. It is important to adhere to the carrier's specific procedures and deadlines for filing claims.


5. Assistance and Support: While we cannot assume responsibility for freight carrier damages, our team is available to provide guidance and support throughout the claims process. We will assist customers in gathering the necessary documentation and provide any additional information required to facilitate the resolution.


By adhering to this Freight Damage Policy, customers can help protect their interests and ensure a smooth claims process with the freight carrier. We appreciate your cooperation and understanding in this matter.

If you have any further questions or concerns regarding our Freight Damage Policy, please do not hesitate to reach out to our customer service team.

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